Privacy Policy
Last updated: 10/10/2025
Solid Ground Foundation Repair & Moisture Control, LLC (“Solid Ground,” “we,” “us,” or “our”) respects your privacy. This Policy explains what information we collect, how we use it, and your choices. It applies to solidground615.com, our social pages, and any services that link to this Policy.
Contact us:
1) Information We Collect
Information you provide directly
- Contact/Estimate forms: name, phone, email, address, project details, photos you upload.
- Calls, texts, and voicemails: phone number, call recordings/voicemail audio (if enabled), SMS content (e.g., missed-call texts via our phone system).
- Scheduling & invoices: service address, job notes, materials, payments (processed by a payment provider; we do not store full card numbers).
- Reviews/testimonials: your name, review content, before/after photos you allow us to share.
Information collected automatically
- Device/usage data: IP address, browser type, pages viewed, time on site, and similar data (via cookies or analytics tools).
- Cookies & similar tech: used for site functionality, performance, and (if enabled later) basic advertising measurement.
Information from third parties
- Referrals/partners: realtors, inspectors, or pest control companies may share your contact details with your consent to coordinate service.
- Analytics/ads providers: may provide aggregated insights (no financial info).
2) How We Use Your Information
- Provide services: schedule inspections, create estimates, perform work, send invoices/receipts, and communicate about your project.
- Customer support: respond to questions, handle warranty requests, and follow up after service.
- Improvement & safety: improve our website/services, prevent fraud, and ensure site security.
- Reviews & portfolio (with permission): feature testimonials or project photos. We’ll never post identifiable photos without your OK.
- Legal/compliance: meet tax, insurance, licensing, and recordkeeping obligations.
3) Text Messaging & Calls
- Data Sharing: Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
- Messaging Terms and Conditions: By providing your phone number and agreeing to receive texts, you consent to receive text messages from Solid Ground Foundation Repair and Moisture Control, LLC, from 615-266-6640 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 615-266-6640 or info@solidground615.com. Mobile opt-in information is never shared with third parties.
4) Payments
We use third-party processors (e.g., card or ACH providers). They receive your payment data directly and process it under their own security and privacy policies. We do not store full payment card numbers.
5) When We Share Information
We do not sell your personal information. We share only as needed:
- Service providers: hosting, email/SMS/phone systems, scheduling, invoicing, payment processing, analytics.
- Referrals/partners (with your OK): coordinating with realtors, inspectors, or pest control companies for your project.
- Legal reasons: comply with law, respond to lawful requests, protect our rights or customers, or in a business transfer (e.g., merger/sale).
6) Data Retention
We keep personal information only as long as needed for the purposes above, including legal, tax, and insurance requirements. When no longer needed, we delete or anonymize it.
7) Your Choices & Rights
- Access/Update/Delete: email info@solidground615.com to request a copy, correction, or deletion (subject to legal retention limits).
- Marketing: unsubscribe from emails via the link provided; reply STOP to texts.
- Cookies: you can adjust your browser settings to block or delete cookies. Some features may not work without them.
- Do Not Track: our site does not currently respond to DNT signals.
8) Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9) Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child under the age of 18 provided information, contact us to remove it.
10) Links to Other Sites
Our site may link to third-party websites. We’re not responsible for their practices. Review their privacy policies.
12) Changes to This Policy
We may update this Policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be posted on this page.